Privacy policy
What personal data Good Physio keeps, why, who processes it on our behalf, how long we keep it and how to use your rights.
Who is responsible
Good Physio (goodphysio.uk) is the controller of the personal data described here and follows the UK GDPR and the Data Protection Act 2018. Write to info@goodphysio.uk with any question about it.
What we keep, and why
Browsing the site: your IP address, your browser type and the pages you visit, to keep the site secure and working. Our legal basis is legitimate interest.
Emailing us: your address, your message and anything you attach, so that we can reply. Our legal basis is legitimate interest.
Using the business area: the email a clinic owner signs in with and the clinic details they manage, to run the page and any plan they choose. Our legal basis is the contract with the clinic.
We do not want health information. Please do not send us details of your condition, scans or clinic letters. If they arrive, we delete them.
Cookies
The site shows no adverts and sets no advertising or analytics cookies. Visits are counted by Cloudflare without cookies. The only cookie is a strictly necessary one that keeps clinic owners signed in to the business area, so under the Privacy and Electronic Communications Regulations no consent banner is needed.
Who processes data for us
Cloudflare hosts the site, protects it, counts visits without cookies and handles our email. Cloudflare Turnstile checks that forms are sent by people rather than bots. Stripe takes payment for the plans clinics buy and keeps card details on its own systems, out of our sight. Both are US companies, and any transfer of data outside the UK relies on the safeguards UK law requires.
How long we keep it
Technical visit records are kept only as long as they are useful for security. Emails are kept until the matter is dealt with. Clinic accounts are kept while they are in use, and invoices for as long as tax law requires.
Your rights
You can ask to see the personal data we hold about you, have it corrected or deleted, restrict or object to its use and receive a copy in a portable format. Email info@goodphysio.uk. If you are not happy with our answer, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
If the way we handle personal data changes, this page changes with it.